Legal

Privacy & cookie notice

Last updated: June 2026

Who we are

PulseGrid provides live heart-rate tools for group fitness. The operator of this site is identified on your contract or invoice. For privacy enquiries contact the address shown on Help & support or your account email.

What we collect

• Marketing forms: name, email, organisation, and message when you contact us or start checkout.
• Trainer accounts: gym details, owner email, billing via Stripe, and class/session data you generate.
• Class members: display names and heart-rate metrics during sessions (stored per gym). Members do not need a password.
• Support: issue reports and optional group codes.

Cookies & local storage

We use:

• Essential: sign-in sessions, trainer security, theme preference, group-code memory, returning-member join details (saved on your device for up to one year so you can rejoin with one tap), a small returning-member cookie flag, and your cookie consent choice. These are required for the service to work.
• Analytics (optional): only if you accept analytics in the cookie banner. We use free privacy-oriented tools: Cloudflare Web Analytics (no advertising cookies) or Google Analytics 4. No advertising cookies are set by PulseGrid.
• Email: service emails (billing, sign-in, class reports) are sent when needed to run your account. Marketing class invites include an unsubscribe link in every message; you can also use email preferences.

Manage cookie preferences

Lawful bases (UK / EU GDPR)

• Contract: running your trainer account and classes you pay for.
• Legitimate interests: fraud prevention, spam protection, and service security.
• Consent: optional analytics cookies and marketing where required.

Processors & transfers

We use subprocessors including hosting, Stripe (payments), SMTP2GO (email), Cloudflare (security and Turnstile on forms), and optional analytics providers. Data may be processed outside your country where those providers operate; we rely on appropriate safeguards offered by those services.

Retention

Enquiries and support tickets are kept while we handle your request and for reasonable business records. Session history is kept per gym account settings. You may request deletion of marketing data or a gym account via support.

Your rights

Depending on where you live you may have rights to access, rectify, erase, restrict, object, or port personal data, and to withdraw consent for analytics. Contact us via Help. You may also complain to your local data protection authority.

PulseGrid Connect (Android app)

The PulseGrid Connect app lets class members join a live session from their phone using a trainer group code.

• What the app reads: heart rate only, from Health Connect (watch or Fitbit linked apps) or a Bluetooth chest strap, while you are in a live class.
• What the app sends: your chosen display name, initials, and live heart-rate metrics to your gym’s PulseGrid server for that session so you appear on the class board.
• What we do not do: we do not sell member heart-rate data, use it for advertising, or read health data when you are not in a live class.
• Permissions: Health Connect heart rate (optional), Bluetooth for chest straps (optional), notifications for the in-class status indicator, and network access to reach your gym.
• Storage: the app does not back up health data to Google cloud backup. Session data is held on PulseGrid servers under your gym’s account.
• Revoking access: leave the class in the app, or remove PulseGrid Connect permissions in Health Connect or Android Settings at any time.

App terms: Terms of use.

Spam protection

Public forms use honeypot fields, timing checks, and optional Cloudflare Turnstile. Automated submissions are discarded without notice.